Quality Policy

At IPEX, we are committed to delivering excellence in all aspects of our client work and operations. This quality policy and our Quality Management System (QMS) are central to achieving our vision of helping clients improve the delivery of their business operations, change projects and decision making.

We ensure this by:

• Understanding and responding to the needs and expectations of our clients and stakeholders, aligning our services with their strategic goals.
• Attracting, developing, and retaining talented, empowered, and passionate employees, supported by inclusive and people-focused policies.
• Applying quality assurance across all management, development, and delivery processes, ensuring consistency, reliability, and compliance.
• Maintaining a strong commitment to safety and regulatory compliance, both internally and in client engagements.

We are dedicated to:

• Meeting and exceeding applicable statutory, regulatory, and contractual requirements.
• Continual improvement of our Quality Management System (QMS) through regular review of our objectives, processes, and performance, and achievement and maintenance of Certification to ISO 9001.
• Providing a framework for setting and reviewing measurable quality objectives that support our strategic direction.

This policy is communicated across the organisation, reviewed annually for ongoing suitability, and made available to all relevant interested parties.